Refund & Return Policy

At Gentleman Watches, we are committed to providing high-quality products and an exceptional shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy on all products. If for any reason you are not satisfied with your purchase, you have 30 calendar days from the date of delivery to initiate a return. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return:

  1. Contact us at info@gentlemanwatches.co with your order number and reason for the return.
  2. Our customer service team will provide you with instructions on how to return the product.
  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Damaged or Defective Products

In the unlikely event that your package arrives damaged or defective, please contact us within 7 days of receiving your order. Send an email to info@gentlemanwatches.co with your order number, a description of the issue, and clear photographs of the damage. We will arrange for a replacement or refund at no additional cost to you.

Steps for damaged package returns:

  1. Contact customer service within 7 days of receiving the damaged package.
  2. Provide photos of the damaged product and packaging.
  3. We will issue a return label and arrange for a replacement or a full refund.

Exchanges

If you wish to exchange your product for a different size, color, or model, we offer free exchanges within 30 days of purchase, provided the item is in unused condition and in its original packaging. To exchange an item, follow the return process and indicate that you would like an exchange. We will process your new order once the returned item is received and approved.

Restocking Fees

We do not charge any restocking fees for returns or exchanges.

Refunds

Once your returned item is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued to the original method of payment. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card provider.

If you have not received your refund after 10 business days from the date of refund approval, please contact us at info@gentlemanwatches.co for further assistance.

How to Contact Us

For any questions or concerns about returns, exchanges, or refunds, feel free to reach out to our customer service team. We are here to assist you!