Payment Policy

At Gentleman Watches, we are committed to providing a secure and convenient payment process for all our customers. This Payment Policy outlines the accepted payment methods, payment processing, security measures, and procedures for handling payment disputes.

1. Accepted Payment Types

1.1. PayPal

• • We offer PayPal as a payment option for all our customers. You will be redirected to PayPal’s secure site to complete the transaction.

2. Currency Information

2.1. Currency Used

• • All prices listed on our website are in EUR unless otherwise stated. The currency will be clearly indicated on the product pages and during the checkout process.

3. Payment Security

3.1. Data Encryption

• • We prioritize the security of your payment information. All transactions made on our website are encrypted using Secure Socket Layer (SSL) technology, ensuring that your data is protected during transmission.

3.2. PCI Compliance

• • Our payment processing system is PCI DSS (Payment Card Industry Data Security Standard) compliant. This means that we adhere to the highest security standards set by the credit card industry to protect your payment information.

3.3. Fraud Prevention

• • We employ advanced fraud detection and prevention measures to safeguard your transactions. If we suspect any unauthorized or fraudulent activity, we may contact you to verify your transaction or cancel the order if necessary.

4. Payment Processing Times

4.1. Immediate Payment

• • Payments made via credit/debit cards, PayPal, are processed immediately upon checkout. You will receive an order confirmation once the payment is successfully completed.

• • 4.3. Payment Verification
    

• • In some cases, additional verification may be required to process your payment. If your order is flagged for verification, our customer service team will contact you promptly to resolve the issue.

5. Handling of Payment Disputes

5.1. Dispute Resolution

• • If you encounter any issues with your payment, such as being charged incorrectly, please contact our customer service team immediately at info@gentlemanwatches.co. We will investigate the matter and work with you to resolve the issue as quickly as possible.

5.2. Chargebacks

• • If you initiate a chargeback with your credit card company or payment provider, please note that this may delay the resolution process. We encourage you to contact us first to resolve any payment disputes directly.

5.3. Refunds

• • Refunds, if applicable, will be issued to the original payment method used at the time of purchase. Please allow 3-5 business days for the refund to be processed and reflected in your account.

5.4. Unauthorized Transactions

• • If you suspect that an unauthorized transaction has been made using your payment information on our website, please notify us immediately. We will assist you in securing your account and investigating the unauthorized activity.

7. Contact Us

If you have any questions or concerns, feel free to reach out to us. You can contact us directly via email at info@gentlemanwatches.co and we will get back to you as soon as possible.